Return Policy - Frozen Guarantee

If for any reason your package is delayed and your mochii arrives melted or damaged, please e-mail mimi@mochiinyc.com within 24 hours with your order number and have attached images ready. You can also reach us at 212.473.3897.

Our customer service team will promptly review your order and contact you to arrange for a replacement shipment or a refund (of course, there's no need to return the damaged mochii).